Rufus & Coco

SALES POLICY CONTENTS
•    Payment Methods
•    Security
•    Shipping
•    Returns & Refunds
•    100% Money Back Guarantee
•    Retailer Terms of Trade

PAYMENT

Payment Online via Credit Card
Rufus & Coco accepts payments using MasterCard, Visa or American Express or via Paypal (Visit  www.paypal.com.au for more information).
Your credit card details are not stored on our servers but are passed directly onto the banks through highly secure and encrypted channels for authorisation. Please note that we may contact you for proof of identity in the case of large orders.

Direct Bank Transfer
If you would prefer to pay directly into our bank account simply contact us on 1300 851 422 or 61 2 9960 5019 or orders@rufusandcoco.com.au.

Fax us your Credit Card Details
We offer you the option to Fax us your credit card details. Simply fill out the order form on the web site and fax it to us.

Post a Money Order
If you do not have a credit card, then we recommend that payment be made via Australia Post Money Order. Please contact us to arrange this.

Payment Offline via Cheque
Rufus & Coco accepts business, bank and personal cheques. Cheque payments are to be made payable to: Rufus & Coco Pty Ltd. NOTE: All personal cheques require a 5-day clearing period.

Please mail your Money Order or Cheque payments to:
Rufus & Coco Pty Ltd
Suite 17, Level 1
1-3 Brady Street
Mosman, NSW 2088
Australia

SECURITY

Credit card security is one of our top priorities, and that is why we guarantee 100% secure ordering. To protect your personal and your credit card information, we use Secure Sockets Layer (SSL) technology, which is the industry standard and among the best software available today for secure commerce transactions. SSL encrypts all information including your credit card and all personal information passed from you to rufusandcoco.com.au. Encryption provides you with security and peace of mind when your browser and local network supports the use of encrypted data transmissions.

Any personal information that you submit will be protected by our secure server. We might, on occasions, use this information to notify you of any important changes to our site or any special promotions that may be of interest to you. However, Rufus & Coco Pty Ltd will not to sell or trade your personal information to any third party organisations or individuals without your consent other than third party suppliers in the delivery of services you have agreed to accept from rufusandcoco or if we are requested to do so by a law enforcement agency in relation to a suspected breach of any law.

By using the rufusandcoco.com.au website, you are consenting to the collection of information by Rufus & Coco Pty Ltd.

Please click here to find out more about our privacy policy.

SHIPPING

Australia
$5 freight for all goods and vouchers to anywhere in Australia. You will receive your order in approximately 5-7 working days via Australia Post.

International
All International parcels will be sent by Air Mail. Countries outside Australia will receive orders in approximately 7-10 working days. Please see the table below to calculate shipping costs.
International customers will be responsible for local duties and taxes if applicable. Note that delivery times may vary if an item is on back order.

All prices are quoted in Australian dollars (AUD). Convert to your local currency
Please contact us for a shipping price should your orders weight be higher than 10kg or if you wish your parcel to be sent via express post (additional charges will apply).

GST / taxes
A charge of 10% GST is included in the retail price shown.
The total price of your order will include 10% GST at checkout. However, this will be deducted when your international order is processed and your credit card is charged.
Late deliveries
To estimate when a package will arrive, please consider the following:

• Credit card authorisation and address verification must be received prior to processing.
• Orders placed after midday will be downloaded into the system for the following day, and therefore not processed that day.

If you have not received your order within the days specified, please contact us at orders@rufusandcoco.com.au

REFUNDS & RETURNS
If you are not happy with your Rufus & Coco products, we are happy to provide you a full refund under our 100% Money Back Guarantee policy.

If goods are defective, you may choose between a refund, exchange or a credit.

How to return your defective Rufus & Coco products

• Please contact our customer service team to discuss your situation and for a return authority (RA) number and the address to send the parcel to. All returns must have a RA number.
• Send your items to the return address provided. Please ensure that your RA number is clearly displayed on the return packaging and include a copy of the invoice issued at the time of purchase.
• For defective products the return must be received by Rufus & Coco Pty Ltd within (14) fourteen days of the RA number being issued.
• Goods are to be returned to Rufus & Coco at your cost. However, the replacement freight (if needed) will be sent at Rufus & Coco’s cost.
• Replacement product will be shipped after the faulty item has been received by Rufus & Coco Pty Ltd. If we are unable to replace the goods, a refund will be processed.
• Any item that is returned to Rufus & Coco Pty Ltd without an RA number will be returned to sender.
• If you feel that your return falls outside of our policy, then you will need to contact us first on 1300 851422 to confirm if your return can be accepted.

100% MONEY BACK GUARANTEE

We strive to ensure that you are completely satisfied with Rufus & Coco products by ensuring that they are rigorously tested and meet the highest quality standards to ensure they work and taste great for your best friend.

This is why we stand behind our product range and offer a 100% Money Back Guarantee* on all products purchased through the Rufus & Coco web site.

1. Vitamins and Grooming products;
Simply try our products for at least 30 days. If you are not completely satisfied - for any reason just let us know by sending us an email to hello@rufusandcoco.com.au. In an effort to continuously improve and provide the highest quality products available on the market we will contact you to discuss your experience using our products on your pet.

2. Accessories;
Simply try our products for at least 30 days. If you are not completely satisfied - for any reason please return the item to Rufus & Coco Pty Ltd at Suite 17, Level 1, 1-7 Brady St, Mosman NSW 2088 and we will contact you to discuss if you would like a replacement or your money back. Please ensure you include a copy of your invoice and contact details.

* The Money Back guarantee applies only to the initial online order. Additional orders of the same product are excluded.
* No refunds are available 45 days after purchase date.
* If you would like to return a product that you bought from a retail store, please take it back to the store that you bought it from.
* 100% Money Back Guarantee does not apply to International purchases

RETAILER TERMS OF TRADE

SHIPPING
Freight is free to anywhere in Australia with orders over $250. For all orders under $250, freight is $16 to anywhere in Australia. A small order handling charge of $10 also applies.

ORDERING OPTIONS (aside from online)

1. Bank Transfer
NAB
Rufus & Coco Pty Ltd
BSB 082299
Acct No. 867215063

2. Credit Cards and Cheques (Payable to Rufus & Coco Pty Ltd). Complete the order form and either mail back with your cheque, or fax/email back with your credit card details completed.
If you need help with your order please do not hesitate to contact us.